Dr. W. Edwards Deming, father of the quality movement, once said:
“A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance of anyone is governed largely by the system that he works in, the responsibility of management.”
You’d think every business would conduct practical assessments to develop this system for increasing performance ... and many do.
However, the problem with today’s most popular assessments is they only deal with “correlation” (categorizing observable events) and ignore “causation” (how and why these events happen).
